What to do if you didn't request a password reset

Overview

Receiving an unexpected password reset email can be concerning. If you received a password reset email from CollabWORK that you did not request, follow the steps below to ensure your account remains secure.

Steps to Take

1. Do Not Click the Reset Link: If you did not request a password reset, do not click the reset link or button provided in the email. This link is only valid for 24 hours, and ignoring it will not affect your account.
2. Verify the Source of the Email: Ensure the email is genuinely from CollabWORK. Check that the email address and the domain name are correct. CollabWORK password reset emails will always come from a legitimate CollabWORK domain.
3. Check Your Account Activity: Log in to your CollabWORK account and check your recent account activity. Look for any unusual logins or changes that you did not initiate.
4. Change Your Password: For added security, change your password even if there are no signs of unauthorized access. Make sure your new password is strong and unique, combining upper and lower case letters, numbers, and special characters.
5. Contact CollabWORK Support: If you have any concerns or notice any suspicious activity, contact our support team immediately.

By following these steps, you can help ensure the security of your CollabWORK account. Always stay vigilant and proactive about your account security.

Get Support

Need additional help or have questions? Our support team is here to assist you every step of the way:

• Help Center: Access our comprehensive help center for FAQs, guides, and tutorials to help you navigate the platform and make the most of your experience.
• Contact Us: If you need personalized assistance, email us at support@collabwork.freshdesk.com or submit a ticket. We are here to help you with any questions or issues you may encounter.